All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return as we would love to sell the product again. This means all products must have intact packaging, including relevant tags and labelling. Products must not have been opened and/or used (unless faulty). If your return was purchased as part of a bundle or a free gift was offered, the complete bundle and/or free gift must be returned to us. We cannot return or exchange only part of a bundle product.

Please ensure your return is properly packaged before returning it to us, we suggest using the box your order arrived in with the same fill we have used to send the order out. Please return it our warehouse at the following address:

Discount Handles Returns
Heuvel, Units 8 & 9
Parsons Court, Welbury Way
Newton Aycliife
Country Durham
DL5 6ZE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.